Summary of the Team's performance

Administration & Development of the Organizational Structure Strategy Team

1. Awards & Recognition by External Organizations

1.1 Outstanding Trade Association Award

The Department of Business Development and the Board of Trade of Thailand presented the

Outstanding Trade Association Award 2016 in the category of Quality Service at the Awards Presentation Ceremony, which was held on 29 August, 2016, as well as the Outstanding Trade Association Award 2017 at the Awards Presentation Ceremony, which was held on 16 October, 2017. TTAA has received 2 consecutive awards, and in this year, the Association has received awards for 16 years in 3 categories:

  1. Successful completion of its obligations.
  2. Quality service.
  3. Organizational development.

1.2 Vice President was appointed on the Board of Directors of the Tourism Council of Thailand

Dr. Adith Chairattananon, Vice President, was selected to be the Vice President of the Policy and Planning of the Tourism Council of Thailand (TCC). This appointment was made at the TCC’s Ordinary Members Meeting and Election on 28 October, 2016.

1.3 TTAA participated in the establishment of the World Tourism-Development Alliance (WTA)

The China National Tourism Office (CNTO), Beijing Office, invited TTAA to be one of 35

organizations to cooperate in establishing the World Tourism-Development Alliance (WTA).

Dr. Adith Chairattananon, Vice President, was the Association’s representative at the

WTA Meeting that was held between 10-13 February, 2017, in Chengdu, Sichuan province, People’s Republic of China.

1.4 TTAA participated in the establishment of the International Mountain Tourism Alliance (IMTA).

TTAA was invited to participate in the establishment of the International Mountain Tourism Alliance (IMTA), a new NTO set up in late September 2016, Xingyi, Guizhou province, People’s Republic of China. The objective is to promote mountain tourism, develop the economy and preserve the local wisdom and the environment to be sustainable. The IMTA has 111 members comprising 56 international organizations worldwide, 46 organizations from China, and 9 individual members.

The Board of Directors traveled to China to join in the signing ceremony of the charter of the IMTA during 18-24 September 2016, and the President’s Advisor participated in the 1st Annual Conference of the International Mountain Tourism Alliance, which was held during 15-19 August, 2017, at Xingyi, Guizhou province, People’s Republic of China.

1.5    TTAA received the Taiwan Tourism Award.

TTAA received the Taiwan Tourism Award in the category of Tourism Promotion, and Mr. Suparerk Soorangura, TTAA President, acted as the Association’s representative to receive the award in Taiwan on 9 February, 2017.

2. Financial Management

2.1 Created transparency in financial management.

(1) Established the guidelines relating to the payments of TTAA to be in line with the TTAA’s by-laws as well as the inspection of the payments to be in accordance with the Board of Directors approved resolution.

(2) Stipulated that the financial (remaining money) and cash flow report would be submitted to the Board of Directors on a monthly basis and to the members’ meeting on a quarterly basis.

(3) Established project management in a budget format that was passed as a Board of Directors’ resolution.

2.2 Created financial stability for the Association.

(1) On 31 March, 2018, the Thai Travel Agents Association (TTAA) had total cash and savings in

the bank of 43,638,931.42 Baht. This was more than on 2 June, 2014, which was the date that

the Board of Directors that had Mr. Suparerk Soorangura as President received their official duties

from the previous Board of Directors that had a total of 25,255,618.98 Baht or an increase of 137.38%.

The growth of the TTAA’s total cash and savings in the bank.

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The growth of the TTAA’s total cash and savings in the bank.

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(2)  Most importantly, the accumulated capital of the Association at the end of 2017 had increased to be 23,601,749.29 Bhat or an increase of 144.29% when compared with the end of 2013 (before receiving the official duties).

TTAA’s accumulated capital for the years 2013 – 2016

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TTAA’s accumulated capital for the years 2013 – 2016

3. Development of the Organizational Structure

3.1 Proposed amending the TTAA’s by-laws, which received approval from the Annual General Meeting on 27 April, 2017.

3.2 The Board of Directors held a monthly meeting to follow up on the Association’s work performance

3.3 Launched a management initiative of dividing the work into 9 strategy teams in which each

team would have a Board of Directors to closely oversee and provide advice to the Association.

3.4 Created strength for the TTAA Chapters by having a budget for administrative work and special projects.

3.5 Joint meetings with the members of the TTAA Chapters, so to generate understanding about the by-laws and create relations between TTAA and the Chapters.

– On 7 December, 2017, at the 30th TTAA Anniversary Meeting Room.

– On 2 March, 2018, at the 30th TTAA Anniversary Meeting Room.

3.6    Participated in the TTAA Chapters Annual General Meeting to observe the event and the election of the Chapter’s President.

– The North Chapter at the Rati Lanna Riverside Spa Resort, Chiang Mai province, on 24 February, 2018.

– The Northeast Chapter at the Prajaktra Design Hotel, Udon Thani province, on 16 March,2018.

– The Lower South Chapter at the Siamnakarin Complex, Hat Yai, Songkhla province, on 24 March, 2018.

– The Upper South Chapter at the Pearl Hotel Phuket, Phuket province, on 4 April, 2018.

4. Development of the Office and Personnel

4.1 The renovation and expansion of the TTAA’s office

(1) Improved the structure of the office’s administration by dividing it into 2 sections: office and activities, so to have a strong Secretariat team.
(2) Arranged for staff to have a sufficient amount of work to accommodate the continually growing workload. Also, trained the staff to develop their knowledge and abilities, so they could carry out the work efficiently.

(3) Improved the use of the computer system so to carry out the work efficiently; i.e., Google Forms, Samepage, Membership Management, etc.
(4) Continually inspected and improved the software systems and hardware equipment, so that the equipment was prepared for using in the work and could carry out the work efficiently.
(5) Arrange to have suitable welfare benefits for the staff; i.e., annual health checkup, inoculations, and an annual bonus.

4.2 Created relations within the organization.

(1) TTAA organized a Thank You Party for the Board of Directors, advisors, and the staff.

– 26 December, 2016, at the Emerald Hotel, Ratchada.

– 7 December, 2017, at the Arnoma Grand Bangkok Hotel.

(2) TTAA organized trips and visited Royal Projects on the Hua Hin-Phetchaburi route on 25-26

June, 2017, in which 152 members participated.

5. Created cooperation and relations between the members

5.1    TTAA organized the members meeting with a set theme and various issues as a benefit for the members’ business operations. There was a total of 17 meetings (not including the Annual General Meeting).

(1)   On 23 June, 2016, the theme was ‘The Trends of Cruise Tourism’ at the Berkeley Hotel, Pratunam.

(2)   On 5-11 July, 2016, there was a mobile meeting in Taiwan and survey of tourism products. A total of 100 members plus 10 media participated.

(3)   On 4 August, 2016, the theme was ‘The Enchantment of Java … Yogyakarta’ at the Tawana Bangkok Hotel.

(4)   On 26 September, 2016, the theme was ‘New Zealand, the Land of the Long White Cloud’ at the Dusit Thani Hotel.

(5)   On 19 October, 2016, the meeting introduced the tourist attractions of Hirosaki and Shizukuishi, Japan as well as had a discussion on the topic of ‘Retail Agents VS Wholesale Agents – How Will You Feel If You Miss Me’ at the Grande Centre Point Terminal 21.

(6)  On 22 November, 2016, the meeting introduced the tourist attractions of 3 prefectures of Japan: Fukushima, Tochigi, and Ibaraki at the Dusit Thani Hotel.

(7)  On 20 January, 2017, held the meeting as well as had a special discussion on the topic of ‘Global Tourism Trend and New Travel Business Model’ plus a discussion on the topic of ‘The Thai Economy in 2017 for the Outbound Tourism Business and Airline Ticketing’ and a small group workshop at the Dusit Thani Hotel.

(8)  On 23 March, 2017, the theme was ‘Alternatives – Survival, Air Ticket Business’ at the Amari Watergate Hotel.

(9)  On 25 May, 2017, the theme was ‘Airlines Meet Travel Agents’ at the Crowne Plaza Bangkok Lumphini Park.

(10)  On 12 July, 2017, the theme was ‘Ambassadors Meet Travel Agents’ at the Grande Centre Point Terminal 21.

(11)  On 11 August, 2017, held the meeting as well as a had special discussion from various NTOs at the Queen Sirikit National Convention Center.

(12)  On 28 September, 2017, the theme was ‘Korea Tourism Night with TTAA Members’ at the Pathumwan Princess Hotel.

(13)  On 2 November, 2017, the theme was ‘Travel Safely’ at the Berkeley Hotel, Pratunam.

(14)  On 23 November, 2017, the theme was ‘Tourism Products of Japan’ at the Grande Centre Point Terminal 21.

(15)  On 18 January, 2018, held the meeting as well as had a special discussion on the topic of ‘The Thai Economy in 2018 for the Outbound Tourism Business’ and a talk on the topic of ‘The Trends of Outbound Tourism Business in 2018’ at the Amari Watergate Hotel.

(16) On 17 February, 2018, the meeting introduced the tourist attractions of Tianjin, China at Queen Sirikit National Convention Center.

(17) On 11-14 March, 2018, there was a field trip plus mobile meeting on the Phitsanulok-Sukhothai-Phrae-Nan route.

(18) On 22 March, 2018, held the meeting and had the report of the Thailand Convention and Exhibition Bureau (TCEB) on the important role of promoting MICE in Thailand, as well as introduced the tourist attractions of Qingdao, China at the Renaissance Ratchaprasong Hotel.

5.2    Organized the TTAA Directory 2017-2019.

5.3    Arranged the TTAA Newsletter:
(1)  Issue 3, 3rd Quarter 2016 : July-September 2016
(2)  Issue 4, 4th Quarter 2016 : October-December 2016

(3)  Issue 5, 1st Quarter 2017 : January-March 2017

(4)  Issue 6, 2nd Quarter 2017 : April-June 2017

(5)  Issue 7, 3rd Quarter 2017 : July-September 2017

(6)  Issue 8, 4th Quarter 2017 : October-December 2017

(7)  Issue 9, 1st Quarter 2018 : January-March 2018

(8)  Issue 10, 2nd Quarter 2018 : April-June 2018

6. Support to the Surrounding Factors of Promoting the Tourism Industry.

6.1    Signed 12 MOUs with external organizations:

(1)  The Thua Thien-Hue Tourism Association on 6 August, 2016.

(2)  Leshan Tourism Association on 29 August, 2016.

(3)  Moroccan National Office of Tourism on 6 September, 2016.

(4)  The City of Sendai), Tohoku Tourism Promotion Organization, and Sendai Tourism, Convention and International Association on 19 September, 2016.

(5)  Chishui Tourism Development on 16 June, 2017.

(6)  Yantai Tourism Bureau on 11 July, 2017.

(7)  Nagano Prefectural Government on 18 July, 2017.

(8)  Tourism and Travel Bureau, Taichung City Government on 19 July, 2017.

(9)  New Taipei City Association of Travel Agents, New Taipei City B&B Association, and the New Taipei City The Hot Spring Tourism Association on 30 August, 2017.

(10) Panzhou Tourism Bureau on 9 November, 2017.

(11) The City of Hirosaki on 11 December, 2017.

(12) Qingdao Municipal Commission of Tourism Development on 22 March, 2018.

6.2    Cooperated with various domestic and international organizations and built relations with each other.

(1) Met with government agencies; i.e., the Ministry of Tourism and Sports, Department of Tourism, Tourism Authority of Thailand, etc. at various times to discuss numerous issues relating to the tourism industry.

(2) Met with the private sector; i.e., the Tourism Council of Thailand, Thai Chamber of Commerce, etc. at various times to discuss numerous issues relating to the tourism industry.

(3) Met with the Malaysian Association of Tour and Travel Agents Perak Chapter during 22-27 October, 2017, at Chiang Rai province.

6.3    Followed up the drafting of laws and the policy affecting the tourism business.

(1) Drafting of the Tourism Standards Act.

(2) Drafting of the Tourism Business and Guide Act B.E. ____.

(3) Drafting of the Tourism Market Promotions Act B.E. ____.

(4) Policy of the Secondary Provinces Tourism Promotion in the North

6.4    Established a Complaints Center and alleviated the following complaints of members :

(1) Copyright in using photographs for sales promotions.

(2) Suspension of holding 2 passports temporarily.

(3) The Police Printing Office had a measure to stop distributing T.M. 6 to tour business operators. This was because there was a change in the T.M. 6 format in which Thai nationals would no longer need to complete this form.

(4) Increasing the surety of tour operators.

(5) Determining the minimum tour service fee (zero-dollar tours).

(6) Selling of cheap tour services (fire sales).

(7) Guidelines for tour guides.

(8) Chinese immigration at Shenzhen, China revoked the visa-on-arrival for Thai passports.

(9) Insurance of tour operators.

(10) Continuation of the tour business operators license in accordance with the Tourism Business and Guide Act.

(11) Dealing with complaints between members.

7. Cooperation with External Organizations for Developing Business Opportunities for Members

7.1    Taiwan Tourism Workshop on 14 June, 2016, at the Dusit Thani Hotel Bangkok. There were 140 participants.

7.2    2016 Taiwan Tourism Workshop on 19 August, 2016, at the Evergreen Laurel Hotel Bangkok. There were 142 participants.

7.3    Tourism Promotion Conference of Leshan City on 29 August, 2016, at the Berkeley Hotel Pratunam. There were 81 participants.

7.4    Danang Tourism Presentation in Thailand 2016 on 28 September, 2016, at the Amari Watergate Hotel Bangkok. There were 59 participants.

7.5    Hainan Tourism Presentation in Thailand 2016 organized by the Hainan Tourism Development Commission on 10 October, 2016, at the Amari Watergate Hotel Bangkok. There were 116 participants.

7.6    Seminar on ‘Promoting Business and Cultural Tourism of Shaoxing, China’ on 10 November, 2016, at the Holiday Inn Hotel. There were 20 participants.

7.7    Henan Tourism Presentation in Bangkok on 25 November, 2016, at the Shangri-La Hotel, Bangkok. There were 28 participants.

7.8    Seminar on the ‘Tourism Promotion of Zhangjiajie, China on 8 December, 2016, at the Holiday Inn Sukhumvit Hotel. There were 24 participants.

7.9    ‘Tourism Promotion of Chengdu, China on 26 December, 2016, at the Swissotel le Concorde Hotel. There were 20 participants.

7.10  2017 Taiwan Tourism Workshop on 14 February, 2017, at the Dusit Thani Hotel Bangkok. There were 141 participants.

7.11  Seminar on the ‘Tourism Promotion of Fukushima Prefecture, Japan on 15 February, 2017, at the Queen Sirikit National Convention Center. There were 126 participants.

7.12  ‘Tourism Promotion of Zhejiang province, China on 7 April, 2017, at the Queen Sirikit National Convention Center. There were 30 participants.

7.13  Danang Center for Tourism Promotion on 12 June, 2017, at the Pullman Grande Sukhumvit Hotel. There were 30 participants.

7.13  2017 Taiwan Tourism Workshop in Bangkok on 29 June, 2017, at the Dusit Thani Hotel. There were 158 participants.

7.14  Guangxi Tourism Promotion Meeting on 6 July, 2017, at the Berkeley Hotel Pratunam. There were 65 participants.

7.15  China-Beyond Your Imagination on 6 July, 2017, at the Amari Watergate Hotel. There were 139 participants.

7.16  Taichung Tourism Promotion in Bangkok on 17 July, 2017, at the Westin Grande Sukhumvit, Bangkok Hotel. There were 103 participants.

7.17  Seminar on the Tourism of Leshan City on 8 August, 2017, at the Amari Watergate Hotel. There were 71 participants.

7.18  21st TITF Taiwan Tourism Briefing on 11 August, 2017, at the Queen Sirikit National Convention Center. There were 84 participants.

7.19  New Taipei City & Eva Air & Taiwan-Thailand Bilateral Exchanges Conference on 30 August, 2017, at the Grand Hyatt Erawan Hotel. There were 49 participants.

7.20  Seminar and discussion on the 3 prefectures of Japan: Fukushima, Tochigi, and Ibaraki on 21 September, 2017, at the Grande Centre Point Terminal 21. There were 150 participants.

7.21  Indonesia Sales Mission in Thailand (Bangkok) on 6 October, 2017, at the Renaissance Ratchaprasong Hotel. There were 50 participants. Also, this event was held in Phuket on 2 October, 2017, and Chiang Mai on 4 October, 2017.

7.22  Zhangjiajie Communication Forum in Bangkok on 15 January, 2018, at the Swissotel le Concorde Hotel. There were 25 participants.

7.23  2018 Taiwan Tourism Workshop on 5 February, 2018, at the InterContinental Bangkok Hotel. There were 100 participants.

7.24  North East India Tourism Roadshow on 8 February, 2018, at the Queen Sirikit National Convention Center. There were 80 participants.

7.25  One Hotel One Meeting Forum on the topic of ‘Changing Rooms’ on 10 February, 2018, at the Queen Sirikit National Convention Center. There were 30 participants.

7.26  Outbound Travel Bazaar (OTB) – Thailand Meets Greece 2018 on 20 February, 2018, at the Aloft Bangkok Sukhumvit 11 Hotel. There were 50 participants.

7.27  Seminar on ‘Promoting the Potential of Tour Business Operators to Thailand 4.0’ and providing advice for receiving a loan from the project of the Small and Medium Enterprise Development Bank of Thailand on 23 March, 2018, at the Berkeley Hotel, Pratunam. There were 50 participants.

8. Other

8.1   TTAA participated in making merit to pay respect to the late King Bhumibol Adulyadej on 15

July, 2017, at the Dusit Maha Prasat Throne Hall.

8.2    Studied the issue of Value Added Tax (VAT) for the outbound tourism business.

8.3    Studied the issue of Solvency Insurance for the protection of consumers when purchasing tours.

8.4    Established the TTAA Foundation for Humanity.

8.5    Organized the magazine ‘Travel Wisely (Travel like this … safely.)’

8.6    Development of the Code of Ethics to promote the business operations to have ethics.

8.7    Established the NTO Club.

Achievements
1. Outstanding Trade Association Award 2016

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2. Outstanding Trade Association Award 2017

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3. TTAA participates in the establishment of the International Mountain Tourism Alliance (IMTA).

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4. 1st Annual Conference of the International Mountain Tourism Alliance.

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5. Taiwan Tourism Award.

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6. Observation of the regional annual meeting and election of the President of the regional chapters.

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7. Field trip and visit of the Royal Projects of the late King Bhumibol Adulyadej in Hua Hin-Phetchaburi.

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8. Field trip and mobile members meeting on the route of Phitsanulok-Sukhothai-Phrae-Nan.

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9. TTAA Annual Directory 2017-2019.

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10. TTAA Newsletter

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11. Signing of MOUs with external organizations.

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12. Cooperation with external organizations in developing business opportunities for members.

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13. Making merit to pay respect to the late King Bhumibol Adulyadej.

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14. Travel Wisely magazine (Travel like this … safely.)

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